HOSPITALITY | FLORIDA
Seminole Hardrock Hotel & Casino
Operational Leadership and Consumer Demand.
Operations Management. Product Marketing. Hospitality.
- Boosted sales 25%, averaging $30,000 daily by heading operations, guest relations, and consumer purchase trends.
- Improved weekly return rate 15% in 6 months by integrating sales staff and customer experience initiatives like “On-sight, on-mind” and “Name-this” gamification program.
- Worked closely with corporate merchant service providers and loyalty rewards teams to construct marketing profiles based on reservations, guest frequency, and consumer demand.
- Forecasted with KOLs and VP of Marketing to formulate product offerings, enabling collaboration between operations and design teams to produce and publish rich media content for all strategic distribution channels.
- Worked with senior marketing, HR, and executive finance teams to analyze and report on KPI-specific sales and marketing data, streamlining inventory management and aiding in all social media strategic functions.